In cases in which the user receives the successful payment completion confirmation but does not get the services, the user is required to register a complaint with Vidcom. This complaint can be logged by the user by sending an email to the Customer Care email ID provided on the website. We will conduct a complete inquiry upon receiving the complaint registered by the user. Refund of the payment will be provided to the user account on the basis of results of the inquiry.

Please note that in all cases, the liability of Vidcom is restricted only to provide a valid refund to the extent of the payment received by us. Vidcom is not responsible for any consequential liability or claim that may be associated with the failure of the services of our system.

A user should accept that the Vidcom refund policy is subject to the stated terms and conditions of the user agreement of the website.

We thank you for transacting with us and look forward to a bright and successful future for our partnership.